Privacy notice
Last updated 23 September 2026
This notice explains what happens to the personal information you give us when you contact HR Solved, book a call with us or visit this website. It is an interim notice. A full privacy policy will replace it before any paid service or the Workplace Issues Advisor opens.
Who we are
HR Solved Ltd is the controller of the information described here. That means we decide how it is used and we are responsible for it.
HR Solved Ltd is registered in England and Wales, company number 17388692. Our registered office is 21 Holbrook Road, Long Lawford, Rugby, Warwickshire CV23 9AH. We are registered with the Information Commissioner's Office, registration number ZC222879.
To contact us about your information, email admin@hr-solved.uk.
What we collect, and when
- When you email us. We receive your name, your email address and whatever you choose to tell us. This website has no form, so nothing you send us is collected or stored by the website itself.
- When you book a call. We receive your first name, surname, email address and the time you choose.
- When you download the ERA 2025 guide. We collect nothing. No email address is needed.
- When you visit this website. We do not use analytics or advertising cookies. The page loads its fonts from Google, so Google receives your IP address and basic browser details. Our hosting provider keeps standard server logs to run and protect the site.
Please keep your first message general. Do not include the names of your employees, or anything about their health, in an enquiry. Describe the situation in general terms and we will ask for what we need, if we take the matter on.
Why we use it
We use your information to reply to you and, if you ask us to, to arrange work with you. We do this because we have a legitimate interest in answering the people who contact us, and because it is a step you have asked us to take before any agreement is made.
We do not sell your information. We do not add you to a mailing list unless you ask us to.
Who handles it for us
Our email, calendar and video calls run on Google Workspace. Google may process information in the United Kingdom, the European Union or other countries, under the safeguards in its data processing terms. This website is hosted by Spaceship on a server in the United States, and its fonts are served by Google. When you visit, your IP address and basic browser details are received by Spaceship and by Google, which are both based in the United States.
How long we keep it
- An enquiry that does not lead to work is deleted 12 months after our last message about it.
- A call booking is deleted 12 months after the call.
- If your enquiry leads to work, we keep the information for as long as the terms for that work say.
Your rights
You can ask for a copy of the information we hold about you. You can also ask us to correct it, delete it, or stop or limit how we use it. Email admin@hr-solved.uk and we will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We would be grateful for the chance to put things right first.